PRIVACY POLICY

At Confidential, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have in relation to that information.

1. Scope

This policy applies to information we collect through our website, communications, and other online or offline interactions with you. By using our website or providing personal information, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

Account & Order Information: name, email address, phone number, shipping address, billing address, order details.
Payment Information: transaction details. (Note: we do not store full payment card details on our servers — payments are processed by secure third-party gateways.)
Technical & Usage Data: IP address, device information, browser type, pages visited, referral source, and other analytics data.
Communications: correspondence you send to us, including emails, feedback, and customer service records.
Marketing & Preferences: your preferences for receiving communications and promotional offers.

3. How We Use Your Information

We use your personal information for purposes including:

Processing and fulfilling orders, shipping, and returns/exchanges.
Managing your account and providing customer service.
Improving our website, offerings, and user experience through analytics.
Sending transactional communications (order confirmations, shipping updates) and, where you have consented, marketing communications about products, events, and promotions.
Detecting and preventing fraud and other prohibited activities.

4. Legal Bases for Processing (Where Applicable)

Where applicable (for visitors from jurisdictions that require it), we process personal data based on your consent, to perform our contract with you (e.g., to fulfil orders), to comply with legal obligations, or to pursue our legitimate interests (such as improving our services and preventing fraud).

5. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, analyze site traffic, and personalise content. You can manage cookie preferences through your browser settings; however, disabling certain cookies may affect site functionality. Our site may use third-party analytics and advertising services which may also set cookies.

6. Third-Party Services

We may share information with trusted third parties that help us operate our business — for example, payment processors, shipping partners, marketing platforms, and analytics providers. These parties process data on our behalf and are contractually obligated to maintain the confidentiality and security of the data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission or storage is completely secure — if you suspect any security issue, please notify us immediately.

9. Your Rights

Depending on your jurisdiction, you may have rights including access to the personal data we hold about you, correction of inaccurate information, deletion, restriction of processing, objection to processing, and data portability. To exercise your rights, please contact us at the email below. We will respond in accordance with applicable law.

10. International Transfers

Personal data may be processed or stored in countries other than your own. When data is transferred internationally, we take steps to ensure appropriate safeguards are in place in accordance with applicable laws.

11. Children

Our services are not directed to children under 18. We do not knowingly collect or solicit personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date below and, where appropriate, notify you of material changes.